Onsite & Remote Support

Whether it’s onsite support or remote services, ComTech knows your time is valuable. So we’ve stuck to the basics. No need to create a support ticket on a website or support portal only to wait for a response. No need to unhook your equipment and transport to a shop for repairs. All you have to do is call, text, or email us and we’ll handle the rest. We’ve always provided onsite IT support to relieve our customers burden of unhooking equipment or doing complicated tasks over the phone or through remote sessions. But it’s not to say we don’t have those services. We utilize remote services where it makes sense in order to provide expedited and faster support.

Onsite Support

ComTech has always believed in face-to-face interactions with customers to build a trustworthy and lasting relationship. We make our process of onsite support services as streamlined as possible so you can go about your business with piece of mind knowing your IT issues get resolved.

It's This Easy

1

Call, Text, Or Email

It’s your preference. We monitor all modes of communication and get back in touch quickly.

2

Explain Your Issue or Request

We’ll review your request, then provide a quote either verbally or formally through email.

3

Schedule Services

We’ll come to your place of business or residence to either perform services on arrival or provide a pickup and return of your hardware if necessary.

4

Complete

Upon completion, we’ll review the services provided and confirm your satisfaction. You select the method of payment. Cash, check, or charge.

Remote Support

Online Tech Support is available from ComTech to local area businesses and residents of the Four State area. We provide Remote Support Services for a variety of devices. Whether you need assistance with email, software setup, virus removal, or a printer install, we can assist you with remote services. Customers that prefer remote services are required to pay online prior to the remote session. Established customers will be billed via mail or email once services are completed. The process is simple. Just call, email, or text us. We’ll confirm payment and schedule your remote session with a convenient time and date for both parties.
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Remote Support
Remote Support